|USPS is looking for answers to rising turnover.|
The average annual turnover rate among non-career employees rose from 38.69% in FY2015 to 42.82% last year, the U.S. Postal Service reported earlier this month. Postal officials had set a target of 34.8% for FY2016.
Turnover was worst among City Carrier Assistants (CCAs), rising from 54.24% to 59.66%. Among the other three major non-career categories, turnover for Rural Carrier Associates rose from 30.1% to 35.29%, for Postal Support Employees remained stable at 36.6%, and for Mail Handler Assistants increased from 29.86% to 37.67%.
“Most frequently cited causes for non-career employee turnover are lack of schedule flexibility, physical demands, and employee did not like supervisor,” the USPS said.
Swelling the ranks of the non-career workers – who are paid far less than their career counterparts and receive few benefits -- to more than 130,000 is yielding huge savings for the USPS. But it’s come at a cost.
Postal officials acknowledge that having so many inexperienced employees is lowering productivity, increasing on-the-job injuries, slowing deliveries, and jacking up recruiting and training costs.
“Because CCA turnover represents the biggest opportunity for improvement, non-career employee turnover was selected as an NPA [National Performance Assessment] indicator for field positions with high concentrations of CCAs (large Post Offices and Stations and Branches),” the USPS said. Pay-for-performance bonuses for postal managers are based on progress toward meeting NPA targets.
The USPS is also rolling out a revised new-employee orientation program that attempts to address the factors that cause turnover – “from training to feeling welcomed and supported by supervisors,” the USPS reported in December. A pilot of the program in Northern Virginia decreased turnover 22%, the agency said.