tag:blogger.com,1999:blog-6615285628064623043.post2988842902876566294..comments2024-03-27T22:06:35.339-10:00Comments on Dead Tree Edition: Bad Customer Service Is Built into the Design of U.S. Post Offices, Report SaysD. Eadward Treehttp://www.blogger.com/profile/01300353143826844617noreply@blogger.comBlogger20125tag:blogger.com,1999:blog-6615285628064623043.post-60487129076589859522014-09-27T17:40:18.932-10:002014-09-27T17:40:18.932-10:00Considering what I get for the money, I have few c...Considering what I get for the money, I have few complaints with USPS, or HAD until moving into Detroit! And in particular the Gratiot post office near Chene. I received a pink slip about an undelivered item. I scheduled delivery using the slip and online. When I still did not get me package I scheduled another redelivery and complained. Since then they have refused to deliver the package despiteAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-33483181684279798572014-07-29T14:06:05.709-10:002014-07-29T14:06:05.709-10:00Postal service clerks greet you at the front desk ...Postal service clerks greet you at the front desk of the post office & are supposed help accept packages & letters, check envelopes for appropriate postage & sell stamps. In the U.S., approx 73,000 folks do this,earning an avg annual salary of $51,560, or $24.84 an hr. In Fort Mojave, Arizona, almost as much as California teachers with masters degrees. They don't smile & do Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-21880290033991927912012-01-28T07:58:04.752-10:002012-01-28T07:58:04.752-10:00What they need is customer service excellence what...What they need is <a href="http://www.whatiscustomerservice101.com/" rel="nofollow">customer service excellence</a> what a pity indeedCustomer Service Excellencehttp://www.whatiscustomerservice101.comnoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-91948803753395846532011-09-28T15:30:34.073-10:002011-09-28T15:30:34.073-10:00End long lines? It was about two years ago the PO ...End long lines? It was about two years ago the PO removed the vending machines that helped eliminate long lines. I told them they were wrong to do that. They said some of the vending machines broke down. I said get machines that don't break down. Ask Coke or Nabisco for references! They gave me a study that showed about 24% of the locations with machines did not sell enough stamps. I saidSteve Riggs, Kentuckyhttps://www.blogger.com/profile/00939693014197038359noreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-36637288682756971052011-09-26T05:17:47.732-10:002011-09-26T05:17:47.732-10:00This whole story is just that..a story! The Postal...This whole story is just that..a story! The Postal Service does itself a dis-service by using the "one size fits all" philosophy. Not all offices are the same and each office should run with what works for them. I understand how the Postal Service wants uniformity but there are a lot of procedures that don't and can't apply to all offices. Instead of having outside people com inAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-8266396714522963462011-09-24T08:43:38.803-10:002011-09-24T08:43:38.803-10:00Unforgiven said it all. Great comments and how tru...Unforgiven said it all. Great comments and how true! As for Anonymous claiming that "it's not just craft that has brought the p.o. down" you have got to be kidding! Thank God for craft, especially the hard working, stressed out carrier craft! Walk in our shoes and tell us we don't work our tail off in this new FSS and DPS environment! Management IS destroying us from within!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-37349669751124507932011-09-24T06:25:05.262-10:002011-09-24T06:25:05.262-10:00ridiculous work rules the unions have!!!ridiculous work rules the unions have!!!Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-32352662509205625872011-09-24T05:31:44.220-10:002011-09-24T05:31:44.220-10:00This study is totally out of touch with reality. I...This study is totally out of touch with reality. I have to agree with one of the posts, it is all about the work hours and bonuses. Us supervisors and managers do not have time to kill time and relax. We are constantly under the pressure of doing more with less people and get everything done on time! This job is crazy! It is not only craft that has brought the PO down it is upper management Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-45327951335253535972011-09-23T11:26:14.406-10:002011-09-23T11:26:14.406-10:00the OIG leaves a great deal to be desired in terms...the OIG leaves a great deal to be desired in terms of their audits. Most of their other audits take claim for things that are common knowledge and they rarely have the ability to enforce any of their findings.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-84156556475215053362011-09-23T05:44:38.563-10:002011-09-23T05:44:38.563-10:00I agree that whoever wrote this story is full of b...I agree that whoever wrote this story is full of beans. Where did this info come from? The problems mentioned, as far as clerks and carriers go, are caused by management trying to meet certain goals to increase their bonuses. They don't care how long the lines are, revenue is not a factor in their bonuses. Work hours are. Not enough clerks to go around. Carriers can't get their mailAnonymousnoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-25334417461417756172011-09-23T04:59:46.310-10:002011-09-23T04:59:46.310-10:00waiting 2 hours in line who are you kiding it neve...waiting 2 hours in line who are you kiding it never happened first of all you would leave after 10minutes. The clerks hours have been slashed so much there is not enough people to staff the bigger Post Offices those are the facts use stamps by mail if you don't want to wait in line for stamps.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-86159685256829964452011-09-23T04:29:27.602-10:002011-09-23T04:29:27.602-10:00My comments may be a little bit away from the topi...My comments may be a little bit away from the topic of customer service, but hits on the "design". I live in a relatively small town outside of Boston. My town is about 3 miles wide X 3 miles long. We have 6 postal regions (each with a name), all with different zip codes, and 6 post offices -- one in each section of town. Customer service is just fine, but the logistical design of theseJohnnoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-90229984567387628852011-09-22T16:17:48.160-10:002011-09-22T16:17:48.160-10:00In my office not all clerks are trained to work at...In my office not all clerks are trained to work at the retail counter. Secondly clerks in the back are often called to open the side/dutch door to help customers who are there just to pick up packages,letters,or other non-monetary transactions.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-21318429853392468272011-09-22T16:09:40.764-10:002011-09-22T16:09:40.764-10:00With lines all the way to the door you just now kn...With lines all the way to the door you just now know that customer service is poor?Northlandernoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-55971789569142560792011-09-22T15:15:49.398-10:002011-09-22T15:15:49.398-10:00Supervisors lounging in the back? First the union...Supervisors lounging in the back? First the union would freak of the supervisor did a job assigned to a clerk, 2nd the supervisors are busily completing one of the hundreds of reports required of them.Anonymousnoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-88143682425516335282011-09-22T15:08:22.783-10:002011-09-22T15:08:22.783-10:00who wrote this story because that's what it is...who wrote this story because that's what it is a story....made up. makes no sense whatsoever. obviously someone with no knowledge of how a post office works.metoo8noreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-15383484670740411852011-09-22T14:05:32.403-10:002011-09-22T14:05:32.403-10:00I have to deliver a letter to you and get a signat...I have to deliver a letter to you and get a signature. You are not home, I leave a notice, you happen to need stamps and have to mail some packages, so you decide to kill 2 birds with one stone same. Now you have to go to 2 different locations. One to the carrier annex to get you letter,, then downtown to the retail center to buy your stamps and mail some packagesrt3330https://www.blogger.com/profile/03173299883580258442noreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-25118583359827279992011-09-22T13:03:43.695-10:002011-09-22T13:03:43.695-10:00When was this study done? The information is eith...<b>When was this study done? The information is either incorrect or outdated!</b><br /><br /><i>Clerk's first priority</i> is in the back? Clerks do not make decisions on whther or not to staff the retail window. Supervisors make those calls. <br /><br /><i>“With fewer carriers and the removal of local sorting equipment, there is idle floor space</i>" Very few carrier offices have Drewk86anoreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-49987063683387752282011-09-22T12:35:07.318-10:002011-09-22T12:35:07.318-10:00There is however a problem with carriers spending ...There is however a problem with carriers spending more time on the street that is seldom addressed by anyone who has never carried mail. There are more injuries and increased wear and tear on the body of a carrier. Just the difference between 6 and 7 hours of street time increases the frequency of injuries and the severity of wear and tear to the body. Unfortunately postal management is Unforgivenhttps://www.blogger.com/profile/02942992106108197373noreply@blogger.comtag:blogger.com,1999:blog-6615285628064623043.post-33604142112960311442011-09-22T12:19:02.990-10:002011-09-22T12:19:02.990-10:00Service is just a word in the Post Office. When st...Service is just a word in the Post Office. When standing inline for 2 hours because one clerk is working, while 4 supervisors lounge in the back.. Waiting til 5-8pm for a Wall Street Journal because the District mmanager doesn't want to call in a carrier to carry the routes that are down. Because you got those "Sale" flyers AFTER the sale date, because management didn't want to Anonymousnoreply@blogger.com