Wednesday, June 15, 2016

Nose of the Camel?: USPS Sneaks in a Rate Hike

Flats Ejection System: "Flyouts" plague FSS.
June 16, 2016 update: At 5 p.m. today, 19 hours after the article below was published, the U.S. Postal Service issued an Industry Alert entitled "Inadvertent Addition of New FSS Zones" as follows:

There were 27 new FSS zones inadvertently added to the July 1, 2016 effective L006 Labeling List as referenced in the Labeling List Changes section of the June 9, 2016 Postal Bulletin (22443). To resolve this action, the newly added zones will be removed from the L006 Labeling List effective August 1, 2016. In addition, mailers may take advantage of the 30-day grace period and opt to continue to use the June 2016 L006 list. Alternately, where the July list has already been implemented, software providers and mail service providers may remove the 27 zones from the list where applicable. The 27 zones to be removed are as follows: 02360, 02738-39, 02769-70, 02878, 02921, 07021, 07027, 07054, 07059, 07069, 07076, 07410, 07435, 07438, 07460, 07480, 23120, 23691, 64050-54, 64056, and 64058. 

Magazine publishers, newspapers, catalogers, and other senders of flat mail are slated to be hit with a backdoor postal rate increase next month.

Implemented without hearings, or regulatory approval, the rate hike will be tiny – a small fraction of 1% for most mailers. But the U.S. Postal Service has given mailers good reason to believe this is just the proverbial nose of the camel in the tent.

So don’t be surprised if there’s a legal challenge to block this precedent, as explained in Good Money After Bad? Mailers Try to Block FSS Expansion.

Officially, what the USPS posted last week in its Postal Bulletin was not a rate hike but rather a “Labeling List Change” – to have its Flats Sequencing System (FSS) machines process mail for an additional 29 ZIP codes. But the shift will mean higher costs for mailers because the postage on Standard, Periodicals, and Package Services flats are typically several cents per piece higher than what is paid for traditionally packaged mail.

No warm and fuzzy
More than 70% of non-FSS mail is presorted into carrier-route bundles, and“FSS is more costly [for the USPS] to process than Carrier Route prepared mail,” postal guru Joe Schick of Quad/Graphics wrote recently in FSS – A Four Letter Word.

“Despite all the discussions around FSS between the mailing industry and the USPS, we have never seen anything that would give us a warm fuzzy feeling about the ability of FSS to be the low-cost process it was intended to be,” Schick wrote.
Was the change "inadvertent"? Vote here.

No one has been able to squeeze a coherent explanation out of the USPS as to why it wants to shift more mail to a less efficient process. But we all know the reason.

It’s the same reason postal officials claim they haven’t bothered to measure the return on the $1.4 billion investment in the giant FSS machines: They don’t want to admit they made a mistake -- moving ahead with the FSS purchase despite the prototype failing two acceptance tests and despite knowing that the entire plan was based on inflated mail-volume projections.

When it comes to the FSS, postal officials are more concerned with CYA than ROI.

Other chapters in the FSS saga include: 

Wednesday, May 11, 2016

Are Publishers Maintaining Their Integrity Or Just Dropping Their Pants?

The good news in the magazine publishing industry is that editorial and “business-side” people are working together as never before. That’s also the bad news.

Digital publishing has forced us to breach the traditional institutional barriers that separated journalists from marketers. That is creating both opportunities and threats, as explained in my new article for Publishing Executive, “Redefining Publishing's Church & State Separation for the Digital Age."

Native advertising, AKA branded content, is a perfect example. Tapping this growing source of revenue requires the work of both salespeople and journalists. But it also puts at risk our main source of competitive advantage – our reputations.

"’Branded content’ and ‘native solutions’ are just fancy-ass bullshit for advertising disguised as editorial,” ad-industry critic Bob Hoffman wrote today on his Ad Contrarian blog. “Media aristocrats are now walking around with their knickers down begging advertisers to have a peek.”

I don’t completely agree with Hoffman: Some publishers are handling native responsibly, such as by clearly labeling rather than disguising it and by not having their reporters create content for brands they cover. But Hoffman’s comments are a reminder that, for many people, when it comes to native advertising we publishers are guilty until proven innocent. We have to avoid not only doing evil but also the appearance of evil.

Keeping our journalism untainted by commercial interests is not only the right thing to do. It’s good business. Back in 1954, The Wall Street Journal showed the way by refusing to back down from publishing articles that its largest advertiser, General Motors, didn’t like. It followed with an editorial containing this timeless observation that is relevant to all high-quality publishers regardless of medium:

When a newspaper begins to suppress, whether at the behest of its advertisers or to please some special segment of business, it will soon cease to be of any service to its advertisers or to business because it will soon cease to have readers.

Other Dead Tree Edition commentary on publishing includes:

Tuesday, May 3, 2016

Paper Industry Analyst Prevails in Libel Case

In a victory for freedom of the press and good old American stubbornness, a bogus defamation lawsuit against paper-industry commentator and gadfly Verle Sutton was recently dropped. Sutton, never one to mince words, issued a colorful news release (below) yesterday announcing that his name had been cleared.

In the May 2014 issue of his newsletter, The Reel Time Report, Sutton exposed a scheme that enabled Cate Street Capital to make money from managing the unprofitable, hopelessly outdated Great Northern paper mills in Maine by tapping state funds. He also pointed out the somewhat checkered history of the company and its CEO, John Halle, who responded by filing a libel suit and partially blaming Sutton for Great Northern’s September 2014 bankruptcy.

His Great Northern exposé was not the first time Sutton had plumbed the depths of questionable government handouts to the U.S. paper industry: When news broke in 2009 that federal eco-fuel tax credits were being handed out to pulp mills for burning black liquor, The Reel Time Report accurately detailed the potential bonanza, company by company. Later, Sutton showed that Democrats had turned a blind eye to that multi-billion-dollar bit of corporate welfare to gain passage of Obamacare.

Sutton was his usual forthright self in the 2014 “The Maine Problem” report on Great Northern. Some highlights:
  • “Technically, Cate Street purchased the Katahdin mill late in 2011 from Brookfield for $1.00. Practically, however, it was the State of Maine that really provided the capital needed to get the mill up and running again.”
  • “Cate Street began operating the mill late in 2011. It messed up everything right from the beginning . . . and it generally behaved like a company that had no clue what it was doing.” 
  • “After stranding customers with an abrupt mill closure in January 2014, [Cate Street] stated publicly that it was shutting down to work on its business plan. That was the first time that anyone had ever heard of a company shutting down to develop a business plan.”
  • “In hindsight, the high-cost paper company [Great Northern] did not go bankrupt as quickly as we thought it would, because the State of Maine supplied it with a steady flow of funds: newspapers have reported the total at $142 million in loans, grants, and guarantees. So, in effect, Cate Street has lost $142 million in just over two years; this is in addition to the $2.5 million it owes the feds in back taxes, the $2.5 million it owes Brookfield in unpaid utility bills, the $3.0 million it owes Millinocket and East Millinocket in unpaid real estate taxes, and smaller quantities owed to numerous other suppliers. This massive financial failure does not affect Cate Street, of course, because Cate Street is a separate financial entity."
  • “Perhaps the game plan all along was just to ride Great Northern as long as it would last, taking a big cut along the way. Great Northern’s slow demise might have lined the pockets of Cate Street owners, and perhaps others.”
It’s no wonder Halle was miffed. Fortunately for Sutton, truth is an absolute defense in libel cases.

Here is Sutton’s news release, verbatim:

John Halle, of Cate Street Capital, drops libel lawsuit against paper analyst and author of The Reel Time Report, Verle Sutton

Chicago, Illinois — May 2, 2016 — As reported recently in the Bangor Daily News (April 22, 2016), John Halle (CEO of Cate Street Capital) has formally dismissed the libel lawsuit that Cate Street Capital and Halle had initiated against Verle Sutton almost two years ago. This claim of libel had resulted from an article in the May 2014 issue of The Reel Time Report, written by Sutton, in which Cate Street Capital and State of Maine officials were strongly criticized for actions they took that related to the Great Northern Paper mills in northern Maine.

Industry Intelligence, the publisher of Reel Time, had also been named as a defendant in this lawsuit. Industry Intelligence and John Halle reached a settlement earlier in 2016.

In response to John Halle choosing to end the lawsuit against Sutton, and the Industry Intelligence settlement, Verle Sutton has issued the following statement:

I am grateful to family and friends who have been so supportive during the last two years as we fought through the groundless lawsuit that John Halle and Cate Street Capital initiated against me for authoring “The Maine Problem.”

The legal costs incurred during the last two years have been substantial, and the time our family lost was unfortunate. However, our losses pale in comparison to the damage that has been inflicted on the East Millinocket and Millinocket communities and, in fact, on all of northern Maine. These communities and this region were misled by state officials and Cate Street about the viability of the restarted Great Northern Paper mills.

And it was mostly small businesses in Maine that lost more than $20 million as a result of the bankruptcy of Great Northern Paper that occurred under the watch of John Halle and Cate Street. In addition, tens of millions of Maine taxpayer dollars were wasted by way of Dolby landfill costs, FAME loans, the New Market Tax Credit program, etc.

Although the financial and personal damages to Maine businesses and taxpayers were severe, that was not the case with the finances of Cate Street Capital. It was my opinion, when “The Maine Problem” was published, that Cate Street Capital had assumed little or no financial risk in its Great Northern investment. That opinion has not changed.

Since my family and I do not live or have business activity in Maine, we have no personal stake in Maine business or politics. I am simply a paper analyst. I initially wrote about Great Northern because it was a paper company in a segment of the paper industry covered by The Reel Time Report. However, in reviewing the activities related to the restart of Great Northern, and the subsequent actions of Cate Street and Maine government officials, it became obvious that something was very wrong.

When Halle initiated the libel lawsuit against me, he stated that I had knowingly lied when writing “The Maine Problem.” That was absolute nonsense. It is unfortunate, from my perspective, that our legal system does not allow me to counter‐sue Halle and Cate Street based on the accusations in that lawsuit. (Accusations made in a lawsuit are, for some reason, legally considered “protected speech.”)

Although the lawsuit has been dismissed, when you Google my name — Verle Sutton — the Cate Street lawsuit is the first story that comes up at the top of the page. It is clear that the blatantly false accusations made by Halle will never go away. The newspaper story that reported those accusations in May 2014 will forever be my online legacy.

In the lawsuit initiated by Halle, he claimed that roughly 73 lines in “The Maine Problem” were libelous. Later, after I had incurred substantial legal costs, all but 18 of those lines (four statements) were simply dropped from the lawsuit by Halle’s attorney. Therefore, after publicly claiming libel based on 73 lines of the report, he privately dropped 75% of the complaint.

My attorney then filed a Motion for Summary Judgment — principally based on protected opinion. Based on this motion, the judge threw out three of the last four statements, leaving two lines remaining— really, only one word.

The next steps were to be 1) a deposition on the part of John Halle (I had already given my deposition), and 2) another Motion for Summary Judgment (but this motion was to be based on relevant factual evidence).

So, at the time this lawsuit was dismissed by Halle, the only remaining issue was the use of the word “convicted.” John Halle had objected to the use of “convicted,” arguing that the word suggested a criminal offense. (The judge had previously ruled that the word “cheated” was not actionable since a New York court had ruled that Halle was legally responsible for committing civil fraud.)

It is true that “conviction” does, in court proceedings, refer to criminal cases, and had I known of this distinction when “The Maine Problem” was written, I would have used a different word. Nevertheless, it is not an error — much less libel — to use words as they are often used in our society. The fact is that “conviction” is commonly used in public discourse, and occasionally even in the media, to refer to the results of civil cases. (A quick computer search had discovered 40 very interesting examples we were prepared to present had the lawsuit continued, but hundreds of examples could have been located.) In addition, it was clear based on the context of the paragraph in question that I did not intend to imply criminal activity. The next sentence stated, “The $1 million (that had never been paid) is, after fourteen years, now up to $2.3 million, according to a New York judge’s ruling.” There was absolutely no reference to criminal penalties, as there would have been had this been a criminal proceeding.

I was, therefore, very disappointed that the insurance company representing Industry Intelligence agreed to a clarification of the word “conviction,” and a sanitized rewriting of the passage in general as part of a settlement agreement. I strongly objected to their settlement, but my concerns were ignored. The insurance company demonstrated a complete absence of ethical conviction. And it was a bad business decision as well.

For more information, contact:

Jane Keyes
Sutton Paper Strategies

Saturday, April 30, 2016

Survey Says: The USPS Is a Terrible Place to Work

An organizational tumor that has festered within the U.S. Postal Service for years burst into public view this week at exactly the wrong time.

Part of report obtained by InsideSources
An employee survey that postal officials tried to keep under wraps proves what countless postal workers have been saying for years: The USPS is generally a horrible, dysfunctional place to work.

What makes the Postal Pulse survey results so meaningful is that the Gallup Organization compared the USPS data to those of other client organizations.

InsideSources, which obtained the survey results through a Freedom of Information Act request, estimates the comparison involved a pool of 400 companies. Even for those of us who’ve heard horror stories from hundreds of postal employees, the USPS’s numbers were stunningly awful.

How low can you go?
On nine of the 13 questions – from how supportive immediate supervisors are, to development opportunities, to fellow workers’ commitment to quality – the USPS scored in the bottom 1 percentile. In other words, for each of those nine questions, about 396 companies scored better than the USPS and only three, at most, scored the same or worse.

On job satisfaction, postal workers were in the 2nd percentile, while on “I have the materials and equipment I need to do my work right” the USPS was in the 3rd percentile. By far, the Postal Service’s best question, in just the 16th percentile, was “I know what is expected of me at work.”

Having a toxic workplace wasn’t so bad for the USPS a few years ago when retention and recruiting weren’t issues. With shrinking mail volumes and virtually no ability to implement layoffs, the agency rarely hired new workers and encouraged long-timers to retire.

Hiring boom
But a shift to using more non-career employees has been a major USPS cost-saving tactic the past few years. That, coupled with stabilizing mail volumes and high turnover among the non-career workers, has caused the USPS’s hiring needs to explode – to the tune of 117,000 new employees last year and a projection for 125,000 newbies this year. (See Postal Service Revs Up Its Hiring.)

And with other big employers like Walmart and McDonald’s recently boosting their minimum pay, the Postal Service faces stiffer competition for new employees willing to work for relatively low pay and limited benefits. It can’t afford to have a bad reputation, backed up by data, for being a lousy employer.

A USPS spokesperson told InsideSources that the agency has “assembled a dedicated, high-performing Employee Engagement team of employees who have begun the process of training all our postal leaders (tens of thousands) to translate” the survey’s results “into a Daily Mission. We will hold postal leaders accountable for actively identifying and correcting their work environment issues in order to achieve a more satisfied and productive workforce, ultimately resulting in more satisfied customers.”

The USPS didn’t become such a toxic workplace solely because supervisors don’t know how to lead, so training alone won’t fix what ails it. A mess this big requires massive culture change, which usually means a thorough overhaul of how an organization hires, promotes, evaluates employees, and communicates with them, among other things.

Related articles: